Privacy Policy

Last updated: July 2025

At 123x.chat ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: You may choose to provide additional information such as company name, phone number, and profile picture.
• Payment Information: For paid subscriptions, we collect billing information through our secure payment processor, Stripe.
• Bot Configuration: Information you provide when creating and customizing your chatbots.
• Communications: When you contact us for support or feedback, we collect the information you provide.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our platform, including features used, actions taken, and time spent.
• Device Information: We collect device type, browser type, operating system, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain sessions and remember preferences.
• Chat Logs: Conversations between users and chatbots are stored for service improvement and user reference.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send billing information
• To send service-related communications and updates
• To respond to customer support requests
• To analyze usage patterns and optimize platform performance
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

3. Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using TLS/SSL protocols
• Sensitive data is encrypted at rest using AES-256 encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. AI Model Providers

When you use our chatbots, your conversations may be processed by third-party AI model providers (Anthropic, OpenAI, Google AI). These providers:

• Process data according to their own privacy policies
• Do not train their models on your data without explicit consent
• Are bound by data processing agreements with us

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active
• Chat logs are retained for 90 days by default (configurable in settings)
• Deleted data is removed from our systems within 30 days
• Some information may be retained for legal or legitimate business purposes

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@123x.chat
• Address: [Company Address]

12. Additional Rights for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent at any time